via the website (the “Website”), owned by Pelliconi & CSpA and managed by Deliverti Srl 

The products and services purchased on the Website are sold directly by Deliverti S.r.l., with registered office in Rome, Via Giovanni Nicotera, 29 00195 Rome, VAT number 13755671008, registered in the Register of Companies of Rome n °13755671008 (the “Seller”). 

For more information, you can contact the Seller’s Customer Service by email at 

The Seller reserves the right to modify these General Conditions of Sale at any time; any new rules will be effective from the moment of their publication  on the Website, and will apply to sales or be made starting from their publication. 

The Seller invites you to carefully read these General Conditions of Sale before proceeding with any purchase through the Website. 


1.1 Customer: natural or legal person who places an order on the Website. 

1.2 Confirmation of Acceptance of the Order: notice sent to the Customer by e-mail, through which acceptance of the order is confirmed and all related information is detailed. 

1.3 Order Confirmation: notice sent to the Customer via e-mail, providing the final overview relating to the purchase contract stipulated between Seller and Customer (of which these Conditions of Sale are an integral part) 

1.4 Consumer: natural person, of legal age or otherwise capable of acting in accordance with the law, placing an order on the Website for 

purposes unrelated to entrepreneurial, commercial, craft or professional activity, possibly carried out subject to the legislation referred to in Legislative Decree no. 206/2005 and subsequent amendments and additions. 

1.5 Website owner: Pelliconi & CSpA, Fiscal Code  00315140376, with registered office in Ozzano dell’Emilia (BO), via Emilia n. 314. 

1.6 Price: the contractual consideration indicated in the Order Confirmation, including VAT. 

1.7 Product(s): any products featured in the electronic catalog made public on the Website, as  

described in the relevant product sheets and indicated in detail in the Order Confirmation. 

1.8 Seller: Deliverti S.r.l., with registered office in Rome, Via Giovanni Nicotera 29, 00195 Rome, VAT number 13755671008, registered in the Register of Companies of Rome n° 13755671008, commercial company with which the Customer concludes the purchase contract 

Commercial policy – Scope of application 

1.9 The Seller reserves the right not to process orders which do not comply with its commercial policy. 

These Conditions of Sale exclusively regulate the offer, forwarding and acceptance of purchase orders for products between Customers and the Seller through the Website (“Conditions of Sale”). 

1.10 These Conditions of Sale do not regulate the supply of services or the sale of products by parties other than the Seller which may be featured on the Website through links, banners or other hypertext links. Before submitting purchase orders for 

products and/or services from parties other than the Seller, the Customer is invited to check their related conditions of sale. As a matter of fact, the Seller is not responsible for the provision of services by third parties other than the Seller, or for the conclusion of e-commerce operations between users and third parties. 

1.11 In the event of an IT, manual, technical, or any other kind of error which may result in a substantial change in retail price not foreseen by the Seller, which makes such amount exorbitant or clearly derisory, the purchase order will be considered invalid and canceled, and the amount paid by the customer will be refunded within 14 days from the day of cancellation, upon notice to the customer. 

1.12 The seller reserves the right to verify and evaluate the correctness and good faith of the Customer, especially in the case of using promotions or discount coupons. Should the Customer’s behavior prove to be unlawful and incorrect, the seller will promptly notify the Customer and proceed with the cancellation of the purchase order. 

1.13 These Conditions of Sale are published on the home page of the Website, they can be viewed by the Customer at any time before and during the 

placing of an order and are automatically accepted once the order is placed. How to conclude the contract with Deliverti Srl 

1.14 In order to conclude the purchase contract for one or more Products on the Website, the Customer must fill in the order form in electronic format, taking care to correctly enter their data as requested in the form itself and send it electronically to the Seller, following the instructions on the Website. 

The Customer assumes responsibility for the truthfulness and correctness of any personal data entered and released to the Seller during the registration and sending of the order form, as well as for all images and graphic depictions uploaded on the Website for customizing the 

Products. The Customer declares and guarantees to be the owner and/or to be able to legitimately dispose of the images and graphic or textual depictions uploaded on the Website for customizing the Products. The Customer also declares and guarantees that such  

images and/or graphic or textual reproductions are not defamatory or offensive to the dignity of anyone. Where the Seller deems, at its sole discretion, that such images and/or graphic or textual depictions are defamatory or offend the dignity of others, the Seller will have the right not to process the Customer’s order. It is understood that 

any damage/delay/inconvenience related and/or attributable to the incorrectness and/or untruthfulness of personal data entered at the time of registration by the Customer and/or subsequently modified by the same, or related and/or attributable to the incorrectness of images and/or graphic or textual depictions uploaded on the Website by the Customer and/or to the defamatory or detrimental nature of such images and/or graphic or textual depictions, can in no case be charged to the Seller, which the Customer resolves to hold harmless and indemnified in relation to such damages/delays/inconveniences. 

1.15 The order form contains a summary of the main information relating to each Product ordered. In particular, the form explicates the price (including all applicable taxes and/or duties), all means of payment to be used and the methods of delivery of  

ordered Products (accompanied by related costs). 

1.16 Before proceeding with the purchase of Products by sending the order form, the Customer is obliged to carefully read these General Conditions of Sale, as well as to print and/or store a copy for any future use. With the conclusion of the online purchase and payment procedure, the Customer accepts these Conditions of Sale and can print or save an electronic copy, and in any case retain these Conditions of Sale, in compliance with the provisions of Legislative Decree no. 206/2005 (“Consumer Code”). 

1.17 The Customer’s offer is completed when, following the Customer’s verification of the data relating to the order, the Seller electronically receives the corresponding order form completed by the Customer. The contract is concluded when the Customer receives the Confirmation of Acceptance of the Order by the Seller. 

1.18 By submitting the order form, the Customer unconditionally accepts and undertakes to observe these Conditions of Sale in relations with the Seller. If the 

Customer does not agree with some of the terms listed here, it is invited not to submit the order form for the purchase of products on the Website. 

1.19 By submitting the order form, the Customer confirms that he or she also knows and accepts the additional information contained on the Website and, in particular, the information on the processing of personal data. 

1.20 By selecting the appropriate mask on the Website, the Customer will agree that the Seller and the manufacturer of Products may publish on their respective websites, on their blogs and/or their social media channels the images and graphic depictions uploaded by the Customer on the Website for the customization of his or her Products. 

1.21 The language available to the Customer to conclude the contract with the Seller is Italian 

1.22 All Products prices may be subject to updates. The Customer is obliged to ascertain the final sale price before submitting the relevant order form. 

1.23 Customer orders which provide for delivery to countries other than Italy in which 

limitations on the delivery of goods from Italy are enforced shall not be accepted by the Seller. 

1.24 The Seller may decide at its sole discretion to proceed with the shipment of Products using one or more containers or boxes. 

1.25 Once the contract is concluded, the Seller will process the corresponding purchase order. The average time for the production of customized Products is 4 (four) weeks from the Confirmation of Acceptance of the Order. This timing does not take into account any Products delivery times. 

1.26 The Seller may not process purchase orders forwarded by the Customer without  

due guarantees of solvency being provided, or if the data provided by the latter are incomplete or incorrect. In any case, orders placed by minors under the age of 18 will not be accepted. In these cases, via e-mail, the Seller will inform the Customer of the failure to conclude the contract, specifying the reasons why it was not possible to process the order. 

1.27 In general, all the articles on the Website are produced after sending the Confirmation of Acceptance of the Order. Under no circumstances can the Seller be held responsible for the temporary unavailability of one or more Products. If specific Products presented on the Website are no longer available or on sale after sending the Customer’s order form, it will be the Seller’s responsibility to notify the Customer of the aforementioned unavailability before the Confirmation of Acceptance of the Order. Without prejudice to what is agreed below (please see the “Right of withdrawal” section), sending of the order form by the Customer is also valid as acceptance of any partial delivery, limited only to Products available as part of those ordered, as well as a waiver to request compensation and/or indemnities by way of partial non-delivery of the Products. If the Customer has already paid for the complete order, the Seller will refund the amount corresponding to unavailable Products according to the methods  

described below (please see the “Refund times and methods” section). 

1.28 Once the Customer’s order has been received, the Seller will send the Confirmation of Acceptance of the Order, at the provided e-mail address and in the language indicated in the order form, with a summary of information contained in the form. This document is not intended as the Order Confirmation, which will be sent later, upon actual shipment of the Products. 

1.29 At the time of the actual shipment of the Products present in the order form, the Seller will send the Order Confirmation to the Customer, to the indicated e-mail address and language. This document will contain the list of Products actually purchased together with their main features, including their prices  

inclusive of VAT. It will also contain all information relating to shipping data, costs and expected delivery times. In addition, the total cost of the order (with and without VAT) and the main information relating to the payment made will be indicated. Finally, said  

document in question will contain the Seller’s tax data (name, legal form, registered office, registration in the register of companies, tax code, VAT number and person in charge). 

Order Cancellation  

1.30 Having acknowledged what was set forth concerning withdrawal, it is possible to cancel orders not yet processed (marked with the status “in process or awaiting payment”) by contacting our Customer Service by email ( or by filling in the appropriate form on the Website. 

1.31 It is not possible to cancel an order once the production process has started. 

1.32 In the event that, at the time of canceling of an order, the corresponding payment has already been made, it will be necessary to contact Customer Service to proceed with the refund procedure (as described in the “Times and 

terms for reimbursements”). Guarantees 

1.33 The Seller does not sell Products which are irregular or of lower quality than the corresponding standards offered on the market. 

1.34 The essential features of all Products are indicated on the Website at each Product’s detail page. However, images and colors of Products offered for sale may not correspond to reality due to Internet browsers and monitors used by the Customer, or due to the materials with which the Products are manufactured, the rendering of which inevitably differs in photography. It is therefore understood that, without prejudice to indications contained in the technical data sheet of Products offered on the Website, the Customer cannot make any exception or objection against the Seller and/or the manufacturer and/or supplier of the Products, in the event that the what is delivered does not coincide with the images of Products shown on the Website in terms of color/shape/size. In fact, the Seller reserves the right to change the  

packaging of Products, at any given moment. 

1.35 The Seller pays the utmost attention to compliance with what is described and presented on the Website, in terms of data on the technical sheet prepared by the manufacturer of the Products. In any case, it is emphasized that, wherever differences are found, the valid technical data sheet will always be the one featured within the indications of use for the Product by the manufacturer. 

1.36 Upon delivery by the courier of the purchased Product, the Customer is required to check that the number of packages delivered corresponds to what is indicated in the transport document and that the packaging is intact, not damaged, wet or otherwise altered, even in terms of closing materials (adhesive tape or metal straps). Upon receipt of the Products, the Customer must: 

make sure that the packaging is intact. Otherwise, you must NOT collect the Products and leave them with the courier. If this happens, the Customer is required to promptly notify the Seller in order to promptly proceed with reshipment of purchased goods; 

photograph the package if any received Products are damaged or incomplete/incorrect – both outside and inside, so that in the event of a complaint, the Seller may request this material in order to verify the actual problem. 

Once the courier’s document has been signed, the Customer will not be able to make any objection regarding the external features of what was delivered, and the risk of loss or damage to the Products will be transferred to the Customer in all respects. 

1.37 The Seller acknowledges on all products the legal guarantee of conformity referred to in articles 128-135 of the Consumer Code in favor of the consumer Customer. However, The Seller acknowledges a legal guarantee of conformity of the Products for one year from the relative delivery on all products purchased by a Customer who does not qualify as a consumer. 

The Customer may request the replacement of non-compliant products specifying “guarantee for non-compliant product” as reason, the order code and the reason for the 

complaint. The Seller, having verified compliance with the above, will send through its Customer Service an email to the Customer in order to “open a complaint”, featuring the procedure to be followed for returning the products (see Complaint procedure). The Seller will arrange for the defective Product to be collected via an express courier, directly to an address indicated by the Customer. After receiving the product, the Seller, in agreement with the manufacturer and/or supplier, will evaluate the actual alteration and, in the event of a positive response, will replace the goods at its own expense, no later than 30 days from date of receipt of the return. In the event of a negative response, the Seller will promptly communicate the negative outcome of the return procedure to the Customer, to whom no replacement product will be sent. In any case, the Customer may, at his own expense, collect the product from the Seller within and no later than 30 days from the notification of the negative outcome of the procedure. 

1.38 The guarantee of conformity on products will apply correctly if the following conditions are also fully respected: a.) The email requesting the opening of the complaint procedure contains the information relating to the order code and reason for the complaint; b.) the products subject to complaint are sent to the Seller in a single shipment. Indeed, the Seller reserves the right not to accept products from the same order, returned and 

shipped at different times. The Seller reserves the right to ask the user to attach the order confirmation and/or DDT or other document proving the date of the purchase and the delivery date, to the request for taking advantage of the Legal Guarantee of Conformity. 

1.39 The Seller is not responsible or obliged to indemnify indirect, immaterial or collateral damages. The warranty being discussed is valid only for products purchased by a customer residing within the Italian territory. The Seller is in no way responsible for scratches and/or damages to Products, occurred during shipment. The Seller will also be exonerated from any liability, and will therefore not be required to compensate any damage related to scratches and / or damages to Products due to use by the Customer or third parties of non-compliant and/or unsuitable instrumentation for the purposes of their capping and/or 


1.40 The limitation of liability referred to in articles 1.39 does not apply in the event of fraud, willful misconduct or serious error committed by the Seller. 

1.41 The Guarantee of conformity of Products is reserved for Customers of the Website. The scope of application  

of the Product Conformity Guarantee does not include defects caused by accidental events or by the user’s responsibility, or by a use of the Product which does not comply with its intended purpose and/or instructions for use, and in cases in which the Customer keeps the Products in unsuitable places or places exposed to bad weather, dirt or contaminants. 

1.42 The Seller will only accept payments in Euros or Dollars.
1.43 For the payment of Product prices and related shipping and delivery costs 

the Customer may use one of the methods indicated in the order form. 

1.44 In case of payment by credit card, the entire payment procedure will be managed, in absolute safety, by Nexi Payments S.p.A. Business Register of Milan, Monza Brianza and Lodi, FISCAL CODE: 04107060966 Member of Gruppo IVA Nexi VAT number 10542790968 REA Milan n. 1725898 with registered office in Corso Sempione 55, 20149 Milan Undertaking subject to the management and coordination of Nexi S.p.A. Consequently, the Seller will never be in possession of any sensitive information (for example, the complete number of the credit/debit card, or the security code). 

Products shipping and delivery  

1.45 The Seller sends its products by courier. Delivery takes place by shipment, within times indicated depending on type of shipment chosen (Basic or Express when available) and country of destination, starting from the Order Confirmation. In any case, the Seller reserves the right to deliver ordered Products within a maximum period of 30 days from the Order Confirmation. This maximum term may be subject to variations in 

excess, where the delivery of ordered Products takes place in countries which have specific limitations or constraints concerning importation of the Products. 

1.46 The Seller resolves to do everything necessary to comply with the production and delivery times indicated above, but in no case can it be held responsible for damage or inconvenience caused by delays. 

1.47 The Seller will ship the Products all over the world, except for those countries in which restrictions or limitations on Products importation will be in force at the time of delivery. 

1.48 The cost for each shipment associated with an order will vary according to the following parameters: 

Location of destination, and volume and total weight of Products purchased in a single order and will in any case be explained both during the order transmission procedure and in the Order Confirmation. The Seller reserves the right to offer shipping as 

a free accessory to the order. In any case, the free shipping or the shipping cost will be communicated to the Customer before proceeding with the purchase. 

1.49 All the above costs are inclusive of VAT, to the extent required by  

applicable law. 

1.50 Delivery by shipment means at street level and will be made, unless otherwise indicated, from Monday to Friday during normal office hours (from 9:00 to 18:00), excluding national holidays and only on the national territory. 

Right of withdrawal 

1.51 Pursuant to Article 52 of the Consumer Code, the Customer who makes the purchase as a consumer will have the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, within the terms and  

methods indicated in the following articles. 

However, pursuant to art. 59, paragraph 1, lett. c) of the Consumer Code, withdrawal by the Customer will not be exercisable in relation to the purchase of customized Products. Therefore, the following paragraphs will not be applied where the withdrawal is exercised by the Customer in relation to this type of Products. 

1.52 To exercise the right of withdrawal, the Customer must send to the Seller’s Customer Service, at the email address, a communication to that effect within 14 days from the date of receipt of such Products being subjected to the right to withdrawal or fill in and then upload the complaint form on the Website by the aforementioned date. 

1.53 Once the aforementioned notice of withdrawal has been received and after having verified the compliance with all terms for using the right of withdrawal, the Seller will send, through its Customer Service, a mail of “return case opened” to the Customer, featuring the procedure to follow for returning the products (for the return procedure, please see below). 

The returned Product must be received by the Seller within 14 days of receipt of the  

“Return case opened” communication. 

Once all products have been received, the Seller will open a refund procedure (see Refunds) if and only if the products have been sent within the expected deadlines (the postmark or the date of delivery to any courier is considered as one of such deadlines) and if the products will be perfectly intact and in their original packaging. 

1.54 In case of withdrawal communicated by the Customer according to procedures referred to in the previous article, the Seller will reimburse all amounts paid by the Customer, including those for the Products’ delivery costs (except for Accessory Services), where applicable, within 14 days of receipt of the notice of withdrawal sent by the Consumer Customer. All shipping costs related to the return of the Product are  

to be paid by the Seller. The shipment is under the full responsibility of the Customer, until issuance of the certificate of receipt in the warehouse indicated by the Seller. Upon arrival at the address indicated by the Seller, the Product will be examined for any damage or 

tampering not caused by transport. If the box and/or the original packaging are damaged, the Seller will deduct from the due refund a percentage worth the respective loss in value of the Product. 

1.55 In consideration of the features of the Products sold by the Seller, the right of withdrawal applies only to the Product purchased in its entirety; it is not possible to exercise withdrawal only on one or more parts of the purchased Product. In the case of Orders including several Products, it will be possible to exercise the withdrawal in relation to one or more Products of the Order, specifying the description of Products to be returned in the withdrawal notice. In these cases, the refund will be made according to the methods indicated in the previous article. 

1.56 Regardless of the correspondence between the recipient of the Products indicated in the order form and whoever made the payment of amounts due for their purchase, reimbursement of such amounts will always be provided by the Seller in favor of the person who made the payment (identified as the ‘holder of the credit card used for the purchase or  

as the holder of the bank account from which the purchase’s wire transfer was made). The Seller, also in compliance with the Consumer Code, reserves the right to withhold the refund until it has received the returned Products or until the Customer has proved that he has returned the Products. 

1.57 The Right of Withdrawal is understood to be exercised correctly if the following conditions are also fully met: 

1.58 the email containing the request to exercise the right of withdrawal contains the order code; 

1.59 the products relating to the order for which the right of withdrawal is exercised are sent to the Seller in a single shipment. Indeed, the Seller reserves the right not to accept products from the same order, returned and shipped at different times. 

Refund times and methods 

1.60 A refund procedure can refer to two different types of situations: 

1. refund of the total amount relating to an order for which the right of withdrawal has been exercised; 

2. partial refund relating to an order for which the unavailability of one or more products has occurred. 

1.61 Whatever the payment method used by the Customer and except as indicated in the matter of withdrawal from preceding articles, the refund is activated by the Seller in the shortest possible time and in any case within thirty (30) days from the sending of the Order Confirmation (in case of partial refund due to unavailability of one or more products) and fourteen (14) days 

from the receipt of the Notice of withdrawal (in the case of withdrawal) using where possible the same payment channel with which the order was placed. 

1.62 Regardless of the correspondence between the recipient of the products indicated in the order form and whoever made the payment of the amounts due for their purchase, reimbursement of the sums will always be made by the Seller in favor of the person who made the payment (identified as the ‘holder of the credit card used for the purchase o 

as the holder of the bank account from which the purchase’s wire transfer was made). 

Customer service 

1.63 The Customer may request any additional information from the Seller by contacting our Customer Service, using the appropriate form in the Contact area of the Website. 

1.64 Privacy information is contained in the information on data processing 

processing information.  

1.65 For any other information on the privacy policy, it is possible to send a specific request using the appropriate form on the Website. 

Applicable law and dispute resolution
1.66 These Conditions of Sale are governed by Italian law. Changes and updates 

1.67 These Conditions of Sale are amended from time to time also in consideration of any regulatory changes. The new General Conditions of Sale will be effective from the date of publication of the same on the Website. For any dispute possibily arising in relation to these Conditions of Sale and to supplies and orders, respectively, made and forwarded by virtue of the same, in the event that the Customer is a consumer, pursuant to article 66-bis of the Consumer Code, the judge of the jurisdiction of residence or domicile of the Customer-consumer will be competent, if located in the Italian territory. The Court of Bologna, however, will be responsible for cases in which the Customer is not a 


The following conditions are addressed to all users who purchase from the Deliverti seller on the website 

The access and use of the website as well as the purchase of the products presuppose reading, acknowledgment and acceptance of these Conditions of Sale. 

The products purchased on www.p-ink.shops are sold by Deliverti S.r.l. with registered office in Italy, Rome, Via Giovanni Nicotera 29, 00195, registered within the. Reg. Of Enterpr., Fiscal Code and VAT no. 13755671008, Net  Equity  Euro 10,000 fully paid up.